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Survey: your views on the WTO website

This survey aims to gather information from users of the WTO website. The information you provide will be used to prioritize improvements to the site. The results of this survey will be posted on the WTO website once they have been compiled.

Thank you for your time.

P.S. User input has generated significant improvements to the WTO website in the past. For example, the results of earlier surveys prompted us to modernize the look and feel of the site, to improve the search engine, to add a video debate series where web users can add comments and to add a section on DDA proposals to each “country” page.

The WTO will not reply to individual comments or problems detailed in this survey. If you have a comment or query that requires an individual answer please address it to webmaster@wto.org.

1. Your details
Name
Title
Country
E-mail address
Organization name
Type of organization

2. Overall, how useful do you find the WTO website?
If you wish to comment on the website's usefulness please do so here...

3. What is the purpose of your visit to the WTO website?
Prime reason:		More on: > General information > DG Pascal Lamy > Current negotiations > Dispute settlement reports > Trade Policy Reviews > WTO publications > Development > Job vacancies > Online discussions > Documents Online > Trade statistics > NGO information
Second reason:
Third reason:
If you selected “Other” please specify...

4. Do you use the WTO website mainly for...

5. What are your biggest problems in using the WTO website?
Biggest problem:
Second problem:
Third problem:
If you selected “Other” please specify...

6. What is your preferred method of navigating to the material that interests you?

7. Do you find the results of the search engine useful?

8. If you have experienced difficulty finding information on the WTO website please specify what you were looking for, where/how you expected to find it and where/how you actually found it.


9. How often do you use Documents Online to find and download documents?

10. How do you find using Documents Online?

11. Do you download WTO documents and save them on your computer?

12. What is your reason for downloading WTO documents? (please check all that apply)
use only to read
use to print and read
share with colleagues

13. If you have experienced difficulties downloading documents please be specific: what was the document, and from where did you attempt to download it. E.g. in the last survey several respondants reported difficulties with dispute settlement documents but didn't say which ones. This is not actionable.


14. What improvements would you like to see on the site?
First choice:
Second choice:
Third choice:
If you selected “Other” please specify...

15. How do you find the distance learning courses on the WTO website? (please check all that apply)
didn’t know they existed
interesting but difficult to use
easy to use
useful in your work
useful for general information
does not interest me

16. Which new distance learning modules would you like to see on the WTO website? (please check prefered modules)
the role of the WTO
accession of new members
how to read schedules of commitments
TRIPS agreement
TBT agreement
customs valuation
other
If you selected “Other” please specify...

17. Have you attempted to view/listen to the WTO webcasting service (web video broadcasting)?

18. If you experienced problems what kind were they? (please check all that apply)
nothing displayed (viewer missing or not compatible)
connection kept breaking
content quality too poor to watch
no sound
other
If you selected “Other” please specify...

19. What kind of webcasting material would you like us to add to the WTO website? (please check all that apply)
background information videos on the WTO
news videos
training videos
presentations by WTO experts
videos of WTO special events (ministerials, symposia)
video statements by DG Pascal Lamy
other
If you selected “Other” please specify...

20. When viewing WTO webcasting do you prefer to download the files first (right-click link and choose Save as) or do you simply click the link and watch the streaming file?


21. What do you think of the WTO’s podcasting (audio) service? (what is this?) (please check all that apply)
great, I’ve subscribed (how do I subscribe?)
I use it only occasionally (not subscribed)
I was unable to use it due to technical difficulties
the sound quality is too poor for my needs
the content is uninteresting
the news content is made available too slowly

22. What kind of interactive features would you like to see on the WTO website? (please check all that apply)
interactive features don't interest me
live chat events with DG Pascal Lamy
discusion fora on specific issues with WTO experts
general forum on trade issues
blog by a WTO expert
other
If you selected “Other” please specify...

23. Have you used the “register” form to subscribe to e-mail news updates?

24. If you have registered, what is your opinion on the content of the e-mail messages you've received? (please rate: 1=very good, 5=very poor)
the amount of information in the messages
the ease of finding the information in the messages
the usefulness of the messages
the frequency with which the messages are sent

25. How often do you visit the WTO website?

26. What sort of internet connection do you have?
If you selected “Other” please specify...

27. What is your opinion on the “country” information pages? (please check all that apply)
didn’t know they existed
difficult to find
good, suits my needs
insufficient information
does not interest me

28. What is your opinion on the information on specific disputes? (please check all that apply)
hard to find the dispute required
the summaries are out of date
didn’t know this section existed
good, suits my needs
the summary texts are poorly written
does not interest me

29. What is your opinion on the statistics database? (please check all that apply)
didn’t know it existed
difficult to find what I’m looking for in this database
good, suits my needs
useful
not useful
does not interest me

30. What is your opinion on the discussion forums? (please check all that apply)
didn’t know they existed
difficult to find
interesting content
not useful
I would rather just have an explanation of the subject by a WTO expert
does not interest me

31. What is your opinion on the pages on the Director General? (please check all that apply)
didn’t know they existed
difficult to find
interesting
not useful
not complete
does not interest me
If you selected “not complete” please specify the information you expected to find...

32. If you wish to add details from earlier questions, or if you have any additional comments to make on the WTO website and related activities, please add them here. Please be specific — comments such as “I was unable to download the schedules of commitments for China” are more useful than generalities such as “I don’t like the section on development”.

Please click “Submit” to send your response, or “Reset” to clear the form. Thank you again for your time.